Last Updated: February 2026
Business Location: 268 Neilson Street, Onehunga, Auckland 1061, New Zealand
By accessing and using this website or engaging our furniture-making services, you ("Customer", "you", "your") agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, please do not use our services.
These terms form a legally binding agreement between you and Vivopolish, a New Zealand-based furniture manufacturing business operating in Auckland. By placing an order or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
Vivopolish is a New Zealand-registered business specialising in custom handmade furniture. We operate from our workshop at 268 Neilson Street, Onehunga, Auckland, and serve customers throughout New Zealand.
All our furniture is handcrafted in New Zealand using traditional woodworking techniques and sustainable materials sourced from certified suppliers.
Vivopolish provides custom handmade furniture and related services including:
All services are provided in accordance with New Zealand consumer protection laws, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
When you place an order for custom furniture:
All prices are quoted in New Zealand Dollars (NZD) and include Goods and Services Tax (GST) at the current rate of 15%, unless otherwise stated. Prices are valid only for the specific project quoted and may vary for similar projects due to material costs and design complexity.
Custom furniture orders require the following payment schedule:
Payment methods accepted include:
All payments must be made in New Zealand Dollars. International customers are responsible for any currency conversion fees or bank charges.
Production timelines are estimates provided in good faith based on current workshop capacity and material availability. Standard production times range from 8-16 weeks depending on:
While we strive to meet all delivery dates, delays may occur due to:
We will communicate any significant delays promptly and work with you to adjust timelines where possible. Delays do not constitute grounds for cancellation unless they exceed 12 weeks beyond the original estimated completion date.
Under New Zealand's Consumer Guarantees Act 1993, our furniture comes with statutory guarantees that:
These statutory guarantees cannot be excluded and operate in addition to any warranties we provide.
In addition to your rights under the Consumer Guarantees Act, all furniture comes with our lifetime structural warranty covering defects in materials and workmanship under normal use. This warranty:
This warranty does not cover:
To make a warranty claim, contact us with photographs and details of the issue. We will inspect the piece and determine the appropriate remedy (repair, replacement, or refund) in accordance with New Zealand consumer law.
Cancellation requests must be made in writing (email or letter) to our Onehunga address. Cancellation terms depend on the stage of production:
Under the Consumer Guarantees Act, you may be entitled to a refund if goods are faulty or do not meet statutory guarantees, regardless of these cancellation terms.
Refunds will be processed within 14 business days using the original payment method, in accordance with New Zealand consumer protection standards.
We offer delivery services throughout New Zealand:
All furniture is fully insured during transit. Delivery dates are estimates and may vary due to weather, traffic, or other factors. We will contact you to arrange a convenient delivery time.
You are responsible for:
All designs, images, text, logos, and content on this website are the intellectual property of Vivopolish and are protected by New Zealand copyright law. You may not:
Custom designs created for your project remain your property for personal use, but we retain the right to photograph and display completed work in our portfolio and marketing materials (with your consent).
When using our website, you agree to:
We reserve the right to restrict or terminate access to our website for users who violate these terms.
To the maximum extent permitted by New Zealand law (including the Consumer Guarantees Act 1993 and Fair Trading Act 1986), our liability is limited as follows:
Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or other mandatory New Zealand consumer protection laws.
If a dispute arises, we encourage direct communication to resolve the matter. If we cannot resolve a dispute:
We are committed to fair resolution of disputes in accordance with New Zealand consumer protection standards.
These terms shall be governed by and construed in accordance with the laws of New Zealand. Any disputes shall be subject to the exclusive jurisdiction of the courts of New Zealand, specifically the Auckland District Court or High Court of New Zealand as appropriate.
If any provision of these terms is found to be unenforceable under New Zealand law, the remaining provisions shall continue in full force and effect.
We reserve the right to modify these Terms of Service at any time. Material changes will be notified by:
Your continued use of our services after changes are posted constitutes acceptance of the updated terms. If you do not agree with changes, you may cancel any pending orders in accordance with our cancellation policy.
For questions about these Terms of Service, to make a complaint, or to exercise your consumer rights, please contact us:
Vivopolish
268 Neilson Street, Onehunga, Auckland 1061, New Zealand
Phone: +64 9 636 6068
Email: support@vivopolish.world
Business Hours: Monday to Friday, 9:00 AM - 5:00 PM NZST
We aim to respond to all enquiries within 2 business days.